Toluwanimi Omoregha
@toluwanimiomoregha
Compassionate customer service professional with strong communication skills.
NigeriaWhat I'm looking for
I am a dedicated and adaptable professional with a strong background in customer service and media presentation. My experience includes managing bookings, engaging clients, and presenting on-air content, which has honed my communication skills and customer-focused mindset. I am committed to delivering excellence and improving client satisfaction in every interaction.
Currently, I serve as a Customer Service Manager at Nikky Makeovers, where I supervise front desk operations and lead a team to provide outstanding service. My role involves resolving client concerns promptly and implementing improvements to enhance the guest experience. I thrive in dynamic environments that value integrity and innovation, and I am always looking for ways to grow and apply my skills to benefit those around me.
Experience
Work history, roles, and key accomplishments
Customer Service Manager
Nikky Makeovers
Jan 2025 - Present (4 months)
Supervise front desk operations, lead and train the customer service team, resolve client concerns, and assist with marketing promotions. Committed to enhancing client satisfaction and delivering excellence in service.
TV Host - NYSC
Branama Media Limited
May 2024 - Nov 2024 (6 months)
Assist in hosting TV segments, participate in script reading and rehearsals, and research topics to support content creation. Collaborate with producers and directors to understand show flow.
Customer Service Representative
Springnature Signature
Sep 2023 - Apr 2024 (7 months)
Answer inquiries about services, promote spa services, maintain a clean front desk area, and address client complaints professionally. Focused on enhancing the guest experience.
Waitress
Danfo Bistros and Dives
Jul 2022 - Feb 2023 (7 months)
Greet and seat customers, take orders, maintain cleanliness, and deliver food and drinks. Demonstrated strong multitasking and customer service skills.
Education
Degrees, certifications, and relevant coursework
Federal University Oye Ekiti
Bachelor of Arts, Theatre & Media Arts
2018 - 2021
Studied Theatre and Media Arts, focusing on various aspects of performance, production, and media presentation.
Lagos State Model College
Secondary Education
2010 - 2016
Completed secondary education with a focus on general studies, preparing for further education in the arts.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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