Victoria Tedunjaye

I am a compassionate, dependable customer support specialist with 3+ years of experience delivering empathetic, solutions-driven service in healthcare and emergency management. I have supported members and the public through high-pressure situations, managing inbound/outbound calls, chats and emails while coordinating care, dispatches, and escalations to clinical and operational teams.

I am skilled with CRM tools (Zendesk, Freshdesk), Google Workspace, Microsoft Excel and Slack, and I consistently meet performance targets while maintaining confidentiality and attention to detail. I bring strong problem-solving, interpersonal communication, and emotional intelligence to cross-functional teams to improve member experience and service delivery.