Halimat Erinfolami

I am a healthcare support professional with over three years of experience delivering voice, chat, and email support in fast-paced clinical environments. I combine clinical training with practical customer service skills to provide empathetic, accurate assistance from first contact through resolution.

Across roles in clinic operations, patient support, and healthcare documentation, I have managed scheduling, case logging, and issue investigation while maintaining clear records and professional communication. I am experienced with CRM systems such as Zendesk and Salesforce and routinely draft emails and internal documentation.

I take ownership of customer issues, escalating only when necessary, and I collaborate with cross-functional teams to resolve recurring process gaps. My background as a registered nurse informs my patient-centered approach and attention to detail.

I am available for full-time remote work on U.S. hours, bring a quiet home workspace with stable power and internet, and communicate fluently in professional English.