Looking for a job

MERCY IDUWE

@mercyiduwe

Message

I resolve customer issues and strengthen retention across phone, email, and chat.

Nigeria

Message

What I'm looking for

I'm looking for a customer support role where I can resolve customer issues, strengthen retention, manage support cases across digital channels, and contribute to a responsive, solutions-focused customer experience.

I've supported customers at Reliance Health, THCO, and Cycle Health Tech, resolving inquiries and service issues across phone, email, and digital channels.

I manage cases from initial contact through resolution, document customer records in CRM systems, and follow up on escalations to protect customer satisfaction and retention.

I'm comfortable handling high-volume requests, difficult conversations, and technology-enabled product support while working independently and partnering with internal teams on complex issues.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Reliance Health

Jan 2022 - Present (4 years 8 months)

Handles high-volume customer inquiries via phone, email, and digital channels, managing issues from initial contact through resolution. Maintains accurate records in CRM systems and supports customer retention through effective communication and follow-up.

Customer Support Phone Support Email Support CRM Conflict Resolution Issue Resolution Customer Retention Active Listening Problem Solving Multitasking

Customer Support Specialist

Cycle Health Tech

Jan 2025 - Jan 2026 (1 year)

Provided customer support for a technology-enabled product, assisting users with questions and product-related issues. Researched concerns, escalated complex issues, and maintained accurate support documentation.

Customer Support Issue Resolution CRM Documentation Escalation Management Proactive Communication

Customer Support Specialist

THCO

Jan 2024 - Jan 2026 (2 years)

Managed customer communication through email and digital channels, resolving service-related issues and building positive relationships. Maintained accurate records and supported retention through follow-up and solutions-focused support.

Email Support Customer Support Issue Resolution Customer Retention CRM Documentation Multitasking