Open to opportunities

Victor Eze

@victoreze

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Customer support professional improving service delivery and client satisfaction.

Nigeria

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What I'm looking for

I seek a customer-facing operations role where I can improve service delivery, collaborate with remote teams, and drive measurable improvements in client satisfaction and operational compliance.

I am a customer support professional with hands-on experience coordinating healthcare staffing, supporting payroll and HR functions, and delivering multi-channel customer service. At Reliance Health Global I improved client satisfaction by 19% and compliance with operational procedures by over 23% through better caregiver matching, reporting, and platform management.

I collaborate effectively with remote and international teams, hire and onboard qualified caregivers, and handle high-volume inbound/outbound support. I bring strong time-management, conflict-resolution, and technical skills (Salesforce, Zoho, Asana, Google Workspace, Microsoft Office) to drive efficient operations and excellent client outcomes.

Experience

Work history, roles, and key accomplishments

Client Support Agent

Reliance Health Global

May 2021 - Sep 2025 (4 years 4 months)

Scheduled and coordinated daily activities of healthcare workers, improving compliance with operational procedures by over 23% and increasing client satisfaction by 19% through optimized caregiver–client matching.

Scheduling Customer Support Compliance Reporting Payroll Support

Customer Service Agent

Calltastic Inc

Jun 2020 - Feb 2021 (8 months)

Handled ~25 inbound/outbound calls daily across phone, email, and live chat, documenting interactions and resolving issues to ensure full customer resolution and identify upsell opportunities.

Outbound Calling Multichannel Support Upselling Email Support Live Chat