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Roseline Eluanya

@niffyrose

Customer Support and healthcare operations professional delivering empathetic, high-accuracy CRM-driven resolutions for 10+ years.

Nigeria

Message

What I'm looking for

I’m looking for a customer support and healthcare operations role where I can resolve complex cases in Helpdesk/CRM systems, maintain high accuracy documentation, and collaborate across teams—using empathy, troubleshooting, and continuous improvement to deliver exceptional service.

I’m a Customer Support and Healthcare Operations professional with over 10 years of experience supporting customers, patients, families, and multidisciplinary teams across healthcare, education, and community settings. I’m known for empathetic, customer-focused service in fast-paced environments, with strong communication and problem solving.

In my Customer Support Specialist role at Niffsyl Wellness Hub Ltd., I respond to inquiries via Helpdesk and multiple support channels, identify root causes, troubleshoot, and drive cases from plan and timeline through follow-through and closure. I coordinate calendars and schedules across teams, maintain accurate documentation, and track support metrics to support continuous improvement.

I bring healthcare administration depth from my Senior Healthcare Assistant experience at Adefemi Hospital Ltd, where I supported paediatric and adult patients with person-centred care and maintained accurate electronic documentation. Across my work, I’ve demonstrated quality outcomes—maintaining 98% accuracy in documentation and data management, and resolving 500+ customer inquiries with a 98% customer satisfaction rate.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Niffsyl Wellness Hub Ltd

Feb 2024 - Present (2 years 5 months)

Respond to customer inquiries via email, live chat, forms, phone, and support ticketing systems, resolving cases through issue discovery, troubleshooting, and follow-through. Coordinate calendars and verify customer/patient/wellness information for accuracy while tracking support metrics and improving service delivery.

Senior Healthcare Assistant

Adefemi Hospital Ltd

Sep 2021 - Jan 2024 (2 years 4 months)

Provide person-centred care to paediatric and adult patients in a busy healthcare setting, supporting treatment and monitoring patient concerns with nursing staff. Maintain accurate patient observations, progress notes, care plans, and electronic documentation while ensuring safeguarding, confidentiality, and infection prevention compliance.

Patient Support Catheter Care Progress Notes Health And Care Plans EHR Safeguarding Confidentiality infection prevention Healthcare Compliance Autism Support Mental Health Support

Community Support Worker

Lagos State Foodbank Initiative

Jul 2020 - Apr 2021 (9 months)

Support vulnerable adults and children through community wellbeing and healthcare initiatives by maintaining accurate medication, welfare, and support records. Coordinate schedules for healthcare assistants and deliver one-to-one and group support while observing and reporting changes and maintaining safeguarding standards.

Community Support Vulnerable Adults Support Community Wellbeing Initiative Healthcare Initiatives Support Records Schedule Coordination Safeguarding Support Groups Observation And Reporting Physical Change Reporting Emotional Change Reporting

Child Care Coordinator

Champions International Schools

Oct 2012 - Jul 2020 (7 years 9 months)

Coordinate safeguarding and wellbeing programmes for children and families by maintaining confidential welfare, attendance, and progress records. Conduct counselling and behavioural support interventions and collaborate with parents, teachers, and support professionals to improve child wellbeing outcomes.

Safeguarding Child Wellbeing Programmes