Victoria Omirefa

I am a dedicated Business and Admin Professional with a Bachelor's degree in Secretarial Administration from Tai Solarin University of Education. With over four years of experience in customer service roles at reputable companies like Multichoice Nigeria and Leadway Insurance Company, I have honed my skills in handling customer inquiries, problem-solving, and utilizing CRM tools such as Zendesk, Freshdesk, and HubSpot. My experience as a virtual assistant has further enhanced my ability to manage communications and administrative tasks efficiently.

At Leadway Insurance Company, I excelled in providing customer support by assisting clients with insurance policy inquiries and claims processes. My attention to detail and strong communication skills significantly improved client retention and satisfaction. As an Assistant Manager at HPLINK Travel and Tour, I managed client travel bookings and ensured smooth travel experiences, which led to increased client satisfaction and repeat bookings. I am confident in my ability to deliver excellent customer support and maintain positive client relationships.