Victoria Nonike Chukwurah

~ Spearheaded client retention strategies to maximize customer engagement and foster repeat business across the Gambian and Nigerian markets, thereby ensuring customer success.
~ Managed end-to-end logistics and documentation processes for cross-border shipments, ensuring compliance with import regulations and timely delivery.
~ Cultivated and maintained strong relationships with suppliers in

- Client Onboarding & Data Integrity: Managed end-to-end intake for 100+ virtual/in-person patients monthly across EHR/EMR platforms, maintaining 97% documentation accuracy and reducing onboarding time by 25%
- Retention & Escalation Management: Achieved 90%+ monthly patient retention as lead advocate, de-escalating high-acuity crises and reducing churn 15% through proactive care coordination and

- B2B Financial Partnership Management: Managed relationships with 10+ offshore correspondent banks across US, EU, and MENA, facilitating $XM+ in monthly cross-border transactions and money market deals
- Trade Finance Operations: Secured and managed trade lines for LC transactions by structuring partnerships with international banks, reducing transaction settlement time by 20%+ for corporate clie

- Embedded Finance & Client Onboarding: Integrated Cornerstone insurance products into bank partner channels, onboarding 50+ bank customers monthly to new policies through needs-based consultations
- B2B2C Stakeholder Management:Served as primary liaison between Cornerstone and 3+ bank branches, training bank staff on insurance offerings and resolving policy escalations to maintain 90%+ partner sa

- Financial Operations & Reporting:Prepared weekly financial reports on policy sales and claims for management review, improving data turnaround time for 5+ team leads
- Account Reconciliation:Reconciled 100+ customer accounts and broker statements monthly, identifying discrepancies and ensuring 100% compliance with insurance regulatory standards
- Client-Facing Research:Conducted research on clie

Published 3+ weekly features across fashion, investigative, and lifestyle beats, meeting GMT print deadlines for 10K+ readers
- Interviewed 25+ high-profile stakeholders: health practitioners, TV sports analysts, musicians, and CEOs — managing prep, questions, and follow-ups end-to-end
- Investigated regulatory + supply chain issues in fashion/consumer goods, verifying facts and compliance claims

Pursuing an MBA in Business Administration and Management.