Nnamdi Ajemba
@nnamdiajemba
Customer Success Manager at Dajembaz Enterprise, where tailored onboarding reached 98% customer satisfaction and growth opportunities lifted revenue by 210%.
NigeriaWhat I'm looking for
At Dajembaz Enterprise, I drove product adoption through tailored onboarding, user training and feature enablement, reaching a 98% customer satisfaction rate within three months. I also identified growth and upsell opportunities that increased revenue by 210% over 18 months.
As Business Coordinator at Kayz Consortium, I managed relationships across the post-sales lifecycle for a portfolio of over 100 clients. I introduced retention and loyalty programs that reduced churn by 22%, and quarterly business reviews helped turn client feedback into service improvements.
At Polaris Bank Limited, I managed small-business client portfolios and led a team to 25% year-on-year growth while achieving 100% of targets. My banking experience also includes client reviews, onboarding targets and coordinating bank offerings with customer objectives.
In my current role as Financial Consultant at Koma Autos America, I support clients through vehicle imports and spare-parts transactions, coordinating shipments between the United States and Nigeria. I implemented client feedback systems that boosted repeat business and improved customer service ratings by 105%.
Experience
Work history, roles, and key accomplishments
Financial Consultant
Koma Autos America
Apr 2025 - Present (1 year 6 months)
Serve as the primary point of contact for clients, managing financial transactions, shipments, and ongoing support for vehicle imports and spare parts. Implemented client feedback systems, boosting repeat business and improving customer service ratings by 105%.
Lead Partner
Dajembaz Enterprise
Jul 2019 - Present (7 years 3 months)
Identified growth opportunities and upsell potential, leading to a 210% revenue increase over 18 months. Drove product adoption with tailored onboarding plans, user training and feature enablement, reaching a 98% customer satisfaction rate within three months.
Business Coordinator
Kayz Consortium
Jan 2022 - Apr 2025 (3 years 3 months)
Managed a portfolio of over 100 clients, driving a 92% customer satisfaction rating and consistently resolving 95% of inquiries on the first attempt. Designed and launched client retention and loyalty programs, reducing churn by 22%.
Small Business Group Team Lead
Polaris Bank Limited
Sep 2015 - Jul 2019 (3 years 10 months)
Led a high-performing team to a 25% year-on-year growth and 100% of targets, securing top team performance for four consecutive years. Managed diverse client portfolios with 95.5% service ratings, holding daily, weekly, monthly and quarterly client reviews.
Business Relationship Manager
Skye Bank PLC
Aug 2008 - Sep 2015 (7 years 1 month)
Spearheaded client acquisition and retention strategies, expanding the client base by 25% and fueling 30% revenue growth. Used CRM systems to track leads, manage sales pipelines and measure performance.
Customer Experience Manager
Just Farms Limited/Just Restaurant
Jun 2006 - May 2008 (1 year 11 months)
Managed customer experience initiatives to ensure high satisfaction and service quality.
Education
Degrees, certifications, and relevant coursework
Nnamdi Azikiwe University
Bachelor of Science, Economics
Earned a Bachelor of Science in Economics from Nnamdi Azikiwe University, Awka, Nigeria.
LinkedIn Learning
CRM Strategies for B2B, Customer Relationship Management
Completed the CRM Strategies for B2B certification on LinkedIn Learning.
FITC
Comprehensive Banking Program, Banking
Completed the Comprehensive Banking Program at FITC.
Braincraft
Advanced Writing Skills, Writing
Completed the Advanced Writing Skills certification at Braincraft.
SIT - Loyalty for Life
Service Recovery Program, Customer Service
Completed the Service Recovery Program at SIT - Loyalty for Life.
MBNET
Proficiency in Microsoft Office Suite Appreciation, Microsoft Office
Completed the Proficiency in Microsoft Office Suite Appreciation certification at MBNET.
EY/CBN
AML/CFT Training, Anti-Money Laundering
Completed the AML/CFT Training provided by EY/CBN.
OPITO
BOSIET with CA-EBS, Offshore Safety
Completed the BOSIET with CA-EBS certification from OPITO.
HubSpot Academy
Frictionless Sales Certified, Sales
Completed the Frictionless Sales certification from HubSpot Academy.
National Open University of Nigeria
Master of Business Administration, Business Administration
Pursued a Master of Business Administration (MBA) at the National Open University of Nigeria.
HubSpot Academy
Inbound Certified, Inbound Marketing
Completed the Inbound certification from HubSpot Academy.
Coursera
Business Analysis & Project Management, Business Analysis
Completed the Business Analysis & Project Management certification on Coursera.
Coursera
Market Research & Consumer Insights, Market Research
Completed the Market Research & Consumer Insights certification on Coursera.
Coursera
Introduction to CRM with HubSpot, Customer Relationship Management
Completed the Introduction to CRM with HubSpot certification on Coursera.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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