Ike Clement User

I’m a Customer Success and account management professional with 4+ years of turning difficult client relationships into loyal, long-term partnerships. At PJEK Enterprise, I built a consistent, responsive support partner and sustained 0% churn and 95%+ CSAT across 13 consecutive months and 200+ monthly touchpoints.

I don’t just manage accounts—I design the systems, playbooks, and team behaviours that make great client experiences repeatable. I built a Salesforce health-scoring model to flag renewal risk 45 days early, improved retention with $180K+ in retained annual revenue, and redesigned escalation playbooks and ticket routing to cut escalation rates by 25% and reduce resolution time by 20%.

I pair customer experience with operational rigor and automation. I replaced 20+ hours/week of manual reporting with Python ETL + SQL pipelines, driving data error rates down from ~12% to under 1% and reclaiming 1,000+ analyst hours annually, and I bring the same zero-error discipline from HIPAA-certified clinical documentation work using Epic EHR.