Helen Victor

Managed high-value client relationships and developed tailored renewal and retention strategies to support long-term client value and service continuity. Used HubSpot CRM to track client health, monitor renewal milestones, and manage pipeline activities.

Managed trade documentation and operational processes in line with internal compliance, risk, and financial-services standards. Audited digital trade platforms, identified processing bottlenecks, and supported improvements to operational turnaround times.

Processed high-volume banking transactions and reconciliations with strong attention to accuracy, controls, and audit requirements. Prepared AML reports and completed mandatory verification procedures in line with regulatory and internal requirements.

Coordinated international travel, logistics, scheduling, and administrative support for executive leadership. Managed expense reporting and supported departmental financial audits in line with corporate financial controls.

Pursued a Bachelor of Science in Public Administration, gaining knowledge in administrative processes and public sector management.

Completed a certificate in Environmental Social Governance Benchmarking through a remote internship in partnership with Grant Thornton.