VNVictoria Ndunge
@victoriandunge
Customer-focused tourism and data-savvy professional with experience in social media, customer service, and analytics.
KenyaWhat I'm looking for
I am a customer-focused tourism professional with hands-on experience in social media management, tour consulting, and customer service across travel operations. I combine a Bachelor of Economics and Statistics with practical internships using SPSS and Stata to inform customer satisfaction and operational decisions.
I have managed social channels, handled client communications, produced itineraries and costings, and maintained operational databases for airlines and travel companies. I am self-driven, collaborative, and bring analytical thinking, creativity, and strong communication to roles that bridge service delivery and data-informed improvements.
Experience
Work history, roles, and key accomplishments
Tour Consultant
Right Destination Safaris
Jan 2024 - Jan 2025 (1 year)
Prepared tour costings and itineraries, briefed clients, arranged airport pickups, and maintained social media updates to enhance guest experience and bookings.
Planning Department Intern
Kenya Civil Aviation Authority
Jan 2023 - Jan 2024 (1 year)
Filed and updated aircraft movement databases and applied SPSS/Stata for data analysis to support customer satisfaction initiatives in the planning department.
Bachelor of Economics & Statistics
Mt. Kenya University
Jan 2020 - Jan 2024 (4 years)
Completed a combined business and mathematics degree, developing analytical and statistical skills through coursework and data tools.
Social Media Manager
Right Destination Safaris
Jan 2022 - Dec 2023 (1 year 11 months)
Managed social media accounts, updated posts, and handled customer communications via messages, email and phone, improving responsiveness and brand presence.
High School Certificate (K.C.S.E)
Victoria Precious Blood Kilungu
Jan 2015 - Jan 2019 (4 years)
Completed secondary education with development of leadership, critical thinking, and time management skills.
Education
Degrees, certifications, and relevant coursework
MUMt. Kenya University
Bachelor of Economics and Statistics, Economics and Statistics
2020 - 2024
Completed a Bachelor of Economics and Statistics combining business and mathematics and developed analytical skills using statistical tools.
Precious Blood Secondary School Kilungu
Kenya Certificate of Secondary Education (K.C.S.E.), High School
2015 - 2019
Completed Kenya Certificate of Secondary Education with development of leadership, critical thinking, and time management skills.
Availability
Location
KenyaAuthorized to work in
Job categories
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