Lilian Wangari

In my role as Travel Consultant, I revitalized the social media strategy, achieving a 50% increase in client engagement. I enhanced the client base by 30% through personalized itinerary planning and amplified company revenue significantly within three quarters.

As Reservations Manager, I enhanced corporate account management practices, leading to improved client satisfaction and repeat business. I contributed to a 50% revenue growth through strategic initiatives and improved online engagement, resulting in increased client inquiries and bookings.

As a Travel Consultant, I dramatically increased company revenue from $200K to $450K by selling upscale travel packages. I implemented an efficient CRM system, enhancing client management and reducing booking errors.

In this role, I boosted client bookings by 35% through personalized itineraries and developed a targeted social media campaign that increased inquiries. I also implemented a new online booking system to streamline processes.

As an Administrative Assistant, I supported daily operations and contributed to efficient office management, ensuring smooth administrative processes.

In this role, I enhanced client interactions and contributed to creating innovative tour packages. I gained expertise in improving tour operation efficiency and participated in marketing initiatives.

In this role, I engaged with the community to identify needs and develop programs that addressed social issues, enhancing community welfare.

As Guest Relations Officer, I ensured exceptional service delivery to guests, addressing their needs and enhancing their overall experience at the lodge.

As Marketing Officer, I led tourism promotion initiatives that resulted in an 18% increase in visitor arrivals. I represented the ministry at global travel tradeshows, enhancing the visibility of Kenya's tourism sector.

Completed a diploma program focusing on travel operations, including ticketing, customer service, and travel agency management.

Studied the principles and practices of tourism management, focusing on sustainable tourism development, travel operations, and customer service excellence.

Achieved certification in French language, enhancing communication skills for engaging with diverse clientele in the travel industry.