Ruth Kinyua
@ruthkinyua
Experienced travel consultant with expertise in tour operations and customer service.
What I'm looking for
I am a dedicated and passionate travel consultant with a robust foundation in tour operations and customer service. My hands-on experience includes guiding game drives, managing bookings, and creating customized itineraries to enhance guest experiences. I am committed to sustainable tourism practices and leveraging digital marketing to drive brand awareness.
During my internship at Msanii Africa Safaris, I honed my skills in online marketing and content creation, contributing to the development of engaging content and managing digital channels. My education includes a Bachelor's degree in Travel and Tours Management from Moi University, which has equipped me with a strong academic background in the travel industry.
My professional journey includes roles at Mara Bush House and Saruni Basecamp, where I focused on providing exceptional customer service, maintaining operational efficiency, and collaborating with teams to ensure seamless travel experiences. I am proficient in communication, teamwork, and leadership, with a strong emphasis on organizational skills and a customer-centric approach.
Experience
Work history, roles, and key accomplishments
Travel Consultant
Safari Updates Travel Consultancy
Feb 2024 - Mar 2024 (1 month)
As a Travel Consultant, I collaborated with clients to determine their travel preferences and needs, designed customized itineraries, managed bookings, and provided 24/7 support for trip modifications. I maintained expertise in popular destinations and promoted travel packages to meet sales targets.
Marketing Intern
Msanii Africa Safaris
Jan 2022 - Apr 2022 (3 months)
During my internship, I assisted in answering client queries about tour packages, generated engaging content for online platforms, and utilized digital channels for brand awareness. I contributed to maintaining a strong brand image through effective online marketing strategies.
Operations Assistant
Mara Bush House Saruni
Nov 2015 - Nov 2018 (3 years)
In my role, I assisted in guiding guests during game drives, managed inventory by issuing items to various departments, and provided exceptional customer service. I also engaged in sustainable practices to minimize ecological impact and supported day-to-day operations.
Education
Degrees, certifications, and relevant coursework
Moi University
Bachelor of Travel and Tours Operation Management, Travel and Tours Operation Management
2019 - 2023
Studied Bachelor of Travel and Tours Operation Management, focusing on customer service, operational efficiency, and enhancing guest experiences in the travel industry.
Materi Girls’ High School
Kenya Certificate of Secondary Education, Secondary Education
2012 - 2014
Slopes View Academy
Kenya Certificate of Primary Education, Primary Education
2005 - 2011
Availability
Location
Authorized to work in
Job categories
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