Diana Ndunge

Disseminated relevant information to organizational stakeholders and responded to inquiries. Managed daily updates on KTF social media accounts with informative and relevant posts. Assisted with document filing system maintenance, logistics arrangement for stakeholder forums, and general administrative duties including writing KTF Newsletters.

Handled customer inquiries via phone and email, and organized reservations for transport and accommodations. Performed clerical duties and developed client relationships to ensure repeat business. Researched and recommended travel destinations, managed bookings, invoicing, and ticket issuance, and negotiated with suppliers for optimal deals.

Provided excellent customer service by addressing inquiries, resolving issues, and ensuring client satisfaction. Maintained clear and professional communication with clients and colleagues. Assisted with data entry, documentation, filing, organizing records, and scheduling meetings and appointments.

Created and managed targeted email campaigns that successfully increased open rates. Developed content for emails and monitored marketing strategies. Attended meetings and analyzed data to inform and optimize marketing efforts.

Studied Ecotourism and Hospitality Management, gaining knowledge in sustainable tourism practices and hospitality operations. Developed skills in managing tourism-related businesses and providing excellent customer service within the hospitality sector.

Completed secondary education, focusing on a broad curriculum to prepare for higher education. Developed foundational knowledge across various subjects and enhanced critical thinking skills.

Completed primary education, building fundamental literacy and numeracy skills. Engaged in a basic curriculum to establish a strong educational foundation.