Purity Mwende
@puritymwende1
I plan travel itineraries, manage bookings, and deliver responsive customer support for tour clients.
KenyaWhat I'm looking for
At Perfect Wilderness Tours and Safaris, I respond to client inquiries by email, phone, and WhatsApp while helping travelers plan itineraries and understand tour options, destinations, and pricing.
I've also supported bookings at Goodman Africa Safaris, assisting customers with tours, hotels, and transport reservations. I followed up to confirm bookings and maintained accurate customer records.
At TSM Tours & Travel, I helped customers compare travel options, make reservations, and receive clear, professional support through phone and online channels.
I'm passionate about travel and tourism, bringing practical skills in itinerary planning, reservations, customer relationship management, Amadeus, Microsoft Office, Canva, and social media management.
Experience
Work history, roles, and key accomplishments
Tour Consultant
Perfect Wilderness Tours and Safaris
Jan 2026 - Present (8 months)
Responds to customer emails, phone calls, and WhatsApp inquiries professionally. Assists clients with travel planning and itinerary preparation, providing accurate information on tours, destinations, and pricing.
Bookings Volunteer
Goodman Africa Safaris
Jan 2024 - Dec 2025 (1 year 11 months)
Answered customer calls, WhatsApp messages, and emails, assisting with bookings for tours, hotels, and transport. Provided information on services, prices, and schedules, and followed up to confirm bookings.
Tour Agent
TSM Tours & Travel
Jan 2024 - Dec 2024 (11 months)
Responded to customer inquiries through phone and online platforms, assisting with travel planning and reservations. Explained available travel options clearly and professionally.
Education
Degrees, certifications, and relevant coursework
Sivana College
Certificate, German Language
2024 - 2025
Studied German Language from 2024 to 2025.
Mt. Kenya University
Bachelor's Degree, Travel and Tourism Operations
2021 - 2025
Pursued a degree in Travel and Tourism Operations from 2021 to 2025.
Ukia Girls High School
KCSE Certificate, General Studies
2017 - 2020
Completed secondary education and earned the KCSE Certificate from 2017 to 2020.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
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