Open to opportunities

Esther Ndung'u

@estherndungu1

Message

Detail-oriented tourism consultant with expertise in guest relations.

Kenya

Message

What I'm looking for

I am looking for opportunities in a dynamic environment that values high-quality standards and customer satisfaction, where I can leverage my skills in guest relations and administrative support.

I am a detail-oriented and customer-focused tourism consultant with a solid foundation in front desk operations, reservations, and international travel coordination. My experience includes assisting clients with securing international job placements and managing visa applications, ensuring compliance with travel regulations. I pride myself on delivering exceptional customer service and travel consultation, addressing inquiries and concerns efficiently.

Throughout my career, I have honed my skills in multitasking, problem-solving, and cultural adaptability, ensuring smooth guest experiences. My roles have included providing personalized travel recommendations, promoting tour packages, and resolving guest complaints. I am passionate about leveraging my expertise in guest relations and administrative support to contribute to a dynamic sector known for high-quality standards and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Global Workforce Consultant

Starlink Travel Agency

Jul 2024 - Apr 2025 (9 months)

Assisted clients in securing international job placements, ensuring compliance with travel regulations. Managed visa applications, work permits, and travel documentation, ensuring accuracy and timeliness.

Travel Documentation Customer Service

Sales & Marketing Specialist

Zunguka Africa Safaris

Jan 2023 - Dec 2023 (11 months)

Provided personalized travel recommendations based on client preferences, cultural interests, and budgets. Promoted tour packages through marketing campaigns and social media engagement.

tour costing Travel Recommendations Marketing Campaigns Itinerary Design Tour Costing

Front Office Assistant

Modern Hotel

Jan 2021 - Dec 2021 (11 months)

Managed front desk operations, including guest check-ins and check-outs. Assisted guests with inquiries, complaints, and special requests to ensure a positive experience.

Room Reservations Payment Processing

First Aid Technician

Jaramogi Oginga Odinga University of Science & Technology Re

Jan 2020 - Dec 2021 (1 year 11 months)

Provided first aid assistance to students and faculty during emergencies. Organized and conducted health and safety training workshops to promote awareness.

CPR Medical Incident Records

Education

Degrees, certifications, and relevant coursework

Jaramogi Oginga Odinga University of Science & Technology

Bachelor's Degree, International Tourism Management with IT

2019 - 2023

Studied International Tourism Management with IT, gaining comprehensive knowledge in tourism operations, management, and information technology applications. Developed skills in various aspects of the tourism industry, including front desk operations, reservations, and international travel coordination.

Mary Leakey Girls High School

Certificate of Secondary School, General Studies

2015 - 2019

Completed secondary education, acquiring foundational knowledge across various subjects. Developed essential academic and life skills during this period.