Mwika Lilian

I am a detail-oriented and reliable Safari planner, executive travel consultant, and Data Analyst with over three years of experience in travel logistics, luxury travel, and corporate travel, proficient in Amadeus, Galileo, Tourplan, Hubspot, and CRM systems.

I have a proven record of managing complex operations, stakeholder engagement, and process optimization, increasing customer retention by 80%, growing revenue by 10% per quarter, and maintaining a 98% customer satisfaction rate while managing 50+ bookings monthly.

I possess extensive hands-on experience in essential travel logistics, including streamlined visa application processing and efficient international flight booking/ticketing using GDS systems. I ensure compliance, secure the best routes and fares, and minimize client friction.

As a data analyst, I leverage my proficiency in SQL, Power BI, and Excel to analyze travel trends, optimize pricing models, and measure customer satisfaction metrics. I excel at improving operational efficiency and identifying new market opportunities through data-driven strategies.

I thrive in autonomous problem-solving and clear communication environments. I am eager to contribute my dual skill set to an innovative international or Local travel company seeking a competitive edge.