Looking for a job

victoria mwendwa

@victoriamwendwa

Message

I re-engage customers, resolve concerns, and convert follow-ups into active sales.

Kenya

Message

What I'm looking for

I'm looking for remote customer service or tele sales opportunities where I can engage customers, resolve concerns, follow up on leads, build client relationships, and contribute to sales targets.

At Eleving Group, I re-engage customers, make outbound and follow-up calls, address concerns, manage objections, and help recover sales opportunities. I also maintain customer records and support sales targets through effective client communication.

I've delivered product, process, and customer-engagement training at Educate!, supporting onboarding, coaching, and performance improvement. My background in finance, sales, and customer support helps me build strong client relationships and deliver quality service.

Experience

Work history, roles, and key accomplishments

Current

Tele sales Return Agent

Current

Eleving Group

Feb 2026 - Present (8 months)

Re-engages customers who have previously shown interest or declined offers to convert them into active sales. Handles customer inquiries, manages objections, and maintains accurate customer records.

Sales Customer Relationship Management Communication Skills Persuasion Outbound Calls Objection Handling Data Entry

Current

Loan Officer

Current

Eleving Group

Mar 2025 - Present (1 year 7 months)

Works as a Loan Officer at Eleving Group, handling loan-related duties and supporting sales targets.

Trainer

Educate!

Mar 2024 - Nov 2024 (8 months)

Delivered training sessions on products, processes, and customer engagement skills. Guided new team members and monitored trainee performance to support productivity.

Training Facilitation Coaching Presentation Skills Onboarding Performance Monitoring Communication Skills