Maryjudith Muleka
@maryjudithmuleka
Customer-focused relationship professional skilled in loans, sales, and customer care.
KenyaWhat I'm looking for
I am a customer-focused relationship professional with a BSc in Actuarial Science and extensive experience in loans, sales, insurance and customer care across financial services and manufacturing sectors.
I have driven client acquisition and managed loan portfolios as a Relationship and Loan Officer, consistently preparing reports, tracking repayments, and maintaining strong client relationships.
Most recently I served as a Customer Care Agent handling enquiries across phone, email, chat and social media, using CRM systems, troubleshooting issues and promoting products to ensure customer satisfaction.
I am diligent, adaptive and an excellent team player with strong communication, presentation and computer skills, committed to contributing to an organization's vision and growth.
Experience
Work history, roles, and key accomplishments
Customer Care Agent
Royal Mabati Factory Ltd
Nov 2023 - Jun 2025 (1 year 7 months)
Handled customer enquiries via phone, email, chat and social media, resolved product/service issues, assisted with orders and maintained CRM records to ensure customer satisfaction and feedback loops.
Relationship Officer
Progressive Credit Limited
Feb 2020 - Mar 2023 (3 years 1 month)
Managed client relationships for logbook and checkoff loans, analysed eligibility, drove conversions through persuasive sales, and prepared reports tracking applications, repayments and leads.
Loan Officer
Ngao Credit Ltd
Sep 2018 - Jan 2020 (1 year 4 months)
Acquired clients for logbook loans, conducted field visits, verified documentation and coordinated with back-office for timely approvals and repayment schedule setup.
Sales Executive
Micro Africa Credit
Jan 2016 - Aug 2018 (2 years 7 months)
Promoted loan products, supported applications and documentation, assisted loan recovery efforts and researched sales opportunities to drive revenue growth.
Financial Advisor
Geminia Insurance Company
Jan 2015 - Dec 2015 (11 months)
Presented insurance products to prospects, generated sales revenue, processed policies and conducted market research and documentation for branch reporting.
Education
Degrees, certifications, and relevant coursework
UEUniversity of Eldoret
Bachelor of Science, Actuarial Science
2010 - 2014
Completed a Bachelor of Science in Actuarial Science at the University of Eldoret from 2010 to 2014.
Nambale College (Dot Outreach Programme)
Certificate, Entrepreneurship / ICT / Life Skills
2012 - 2012
Completed a certificate in Entrepreneurship, ICT and Life Skills through the Dot Outreach Programme in 2012.
St. Anne's Lioki Secondary School
Kenya Certificate of Secondary Education, General Secondary Education
1999 - 2002
Grade: A- (Minus)
Attended St. Anne's Lioki Secondary School and completed the Kenya Certificate of Secondary Education.
Availability
Location
KenyaAuthorized to work in
Job categories
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