Victoria Kilonzo

I’m a Strategic Revenue Operations Specialist focused on bridging the gap between Marketing and Sales through clean data and scalable automation. I architect end-to-end lead management systems within HubSpot, building Slack-integrated workflows and real-time reporting that keep response times fast and pipelines healthy. My work reduces revenue leakage through automated SLA enforcement, multi-branch lead disposition, and actionable sales performance visibility.

In my Sales Lead Flow & SLA Optimization Engine, I automated Speed-to-Lead to maintain a sub-5-minute response time—outperforming manual assignment by an estimated 60%. I also implemented SLA breach safeguards with a failsafe Escalation Branch, and I protected revenue by deploying a “None Met” disposition path that recycles low-intent leads into a Static Segment List Repository, reducing CRM noise by 25–30%. Beyond governance and routing logic (including Round-Robin workload balancing and automated data formatting for CRM hygiene), I build dashboards to track lead distribution equity, funnel performance, and SLA bottlenecks so Sales can focus on high-value opportunities.