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Victoria Kilonzo

@victoriakilonzo

Strategic Revenue Operations Specialist specializing in end-to-end lead management systems and revenue leakage reduction through automation.

Kenya
Message

What I'm looking for

I’m looking to own revenue operations systems—designing HubSpot/Salesforce automation, SLA governance, and executive reporting—to improve speed, data integrity, and pipeline performance in a team that values clean cross-functional workflows.

I’m a Strategic Revenue Operations Specialist focused on bridging the gap between Marketing and Sales through clean data and scalable automation. I architect end-to-end lead management systems within HubSpot, building Slack-integrated workflows and real-time reporting that keep response times fast and pipelines healthy. My work reduces revenue leakage through automated SLA enforcement, multi-branch lead disposition, and actionable sales performance visibility.

In my Sales Lead Flow & SLA Optimization Engine, I automated Speed-to-Lead to maintain a sub-5-minute response time—outperforming manual assignment by an estimated 60%. I also implemented SLA breach safeguards with a failsafe Escalation Branch, and I protected revenue by deploying a “None Met” disposition path that recycles low-intent leads into a Static Segment List Repository, reducing CRM noise by 25–30%. Beyond governance and routing logic (including Round-Robin workload balancing and automated data formatting for CRM hygiene), I build dashboards to track lead distribution equity, funnel performance, and SLA bottlenecks so Sales can focus on high-value opportunities.

Experience

Work history, roles, and key accomplishments

HubSpot logoHU
Current

Revenue Operations Specialist

Mar 2026 - Present (2 months)

I am Strategic Revenue Operations Specialist in HubSpot with expertise in architecting end-to-end lead management systems within HubSpot. Proven track record of reducing revenue leakage through automated SLA enforcement, multi-branch lead disposition, and real-time sales performance reporting. Focused on bridging the gap between Marketing and Sales through clean data.

Education

Degrees, certifications, and relevant coursework

St. Paul’s University-Limuru logoSU

St. Paul’s University-Limuru

Diploma, Kenya Sign Language Interpretation

2021 - 2023

Completed a Diploma in Kenya Sign Language Interpretation at St. Paul’s University (Limuru) from 2021 to 2023.

KE

Kenya Institute of Special Education

Certificate, Kenya Sign Language

2021 - 2021

Earned a Certificate in Kenya Sign Language from the Kenya Institute of Special Education in 2021.

SS

St. Teresa’s Girls Secondary School

Kenya Certificate of Secondary Education, Secondary Education

2016 - 2019

Completed the Kenya Certificate of Secondary Education at St. Teresa’s Girls Secondary School from 2016 to 2019.

KS

Kitengela Mixed Boarding Primary School

Kenya Certificate of Primary Education, Primary Education

2007 - 2015

Completed the Kenya Certificate of Primary Education at Kitengela Mixed Boarding Primary School from 2007 to 2015.

Tech stack

Software and tools used professionally

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