Masai Nollin
@masainollin
I optimize CRM operations, automate sales workflows, and evaluate AI outputs.
KenyaWhat I'm looking for
At GrowthTech Solutions, I manage Salesforce and HubSpot environments for sales, customer success, and revenue operations. I redesigned lead lifecycle and pipeline processes, reducing lead-response time by 35% and improving CRM data completeness from approximately 82% to 97%.
I've also completed paid AI-training projects evaluating CRM and sales-operations outputs for accuracy, logic, completeness, and real-world applicability. My work spans lead routing, workflow automation, data governance, reporting, integrations, annotation, and rubric-based model evaluation.
Experience
Work history, roles, and key accomplishments
Senior CRM & Sales Operations Specialist
GrowthTech Solutions
Jan 2023 - Present (3 years 8 months)
Managed and optimized Salesforce and HubSpot environments, designed CRM workflows, and improved data completeness from 82% to 97%.
AI Data Evaluator / CRM Domain Expert
AI Training Projects
Jan 2022 - Present (4 years 8 months)
Completed paid human-data projects for AI development, including annotation, response evaluation, ranking, and rubric-based grading.
CRM Administrator / Sales Operations Analyst
CloudReach Technologies
Jan 2020 - Dec 2023 (3 years 11 months)
Administered HubSpot CRM, maintained data integrity, built workflows, and integrated with Apollo, Intercom, Zapier, and Google Workspace.
Education
Degrees, certifications, and relevant coursework
Zetech University
Bachelor's Degree, Business Information Technology
Bachelor's Degree in Business Information Technology from Zetech University, Kenya.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Job categories
Skills
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