LB Muhanga

I’m a Strategic Revenue Operations (RevOps) & Customer Success Specialist with 5+ years of experience optimizing financial lifecycles and protecting revenue in high-stakes environments. I’m HubSpot Certified and known for bridging the gap between Kenyan Statutory Compliance (eTIMS) and global SaaS efficiency.

I specialize in CRM architecture and process automation—redesigning workflows using Asana & HubSpot to eliminate bottlenecks and reduce operational overhead by 53%. I’ve also scaled client acquisition by 80% through structured CRM and customer engagement improvements.

On the compliance side, I managed the transition and maintenance of eTIMS (Electronic Tax Invoice Management System), ensuring 100% regulatory alignment. I also identify and resolve critical tracking errors in financial statements to ensure 100% data integrity for senior stakeholders.

In my roles, I’ve owned end-to-end billing and reconciliation, supported high-volume customer interactions (150+ daily), and improved operational systems across teams. I bring a negotiation-and-de-escalation mindset to protect recurring revenue, while using tools like Trello and Slack to keep sales and finance tightly synchronized.