Emmanuel M'Mwirichia
@emmanuelmmwirichia
Sales Operations Analyst specializing in CRM, commission management, and sales automation.
KenyaWhat I'm looking for
I am a Sales Operations Analyst with proven expertise in CRM administration, commission modelling, and managing sales technology stacks to drive measurable revenue growth.
I have a history of automating manual processes, improving reporting accuracy, and administering commission tools to ensure error-free payouts and governance across multiple teams.
In leadership roles I built sales functions, scaled teams, and implemented training and onboarding programs that reduced ramp time and elevated performance, contributing significantly to pipeline and recurring revenue growth.
I combine strong analytical skills, stakeholder management, and process optimization to deliver operational playbooks, dashboards, and tech-driven solutions that improve efficiency and support strategic decision-making.
Experience
Work history, roles, and key accomplishments
Director & Event Coordinator
Casure Concierge Ltd.
Aug 2017 - Present (8 years 10 months)
Designed operational playbooks that reduced coordination time by 52% across 200+ events and secured sponsorships covering 10–25% of program budgets, generating USD 1,500–7,300 per program. Built and managed event technology and analytics dashboards to improve tracking and vendor SLA compliance for budgets up to USD 40,000 with <1% dispute rate.
Call Centre Operations Manager
Aventus BPO
Jul 2025 - Nov 2025 (4 months)
Automated KPI and client-facing reporting saving six hours monthly and administered CRM and dialler systems; managed commission tools and reconciliations with zero calculation errors over a 14-month period. Produced sales summaries covering USD 4.3M in gross sales and helped grow monthly recurring revenue from USD 6,000 to USD 24,000 (300%).
Call Centre Supervisor: Sales
Aventus BPO
May 2024 - Jul 2025 (1 year 2 months)
Built sales function from pilot to 11-person team generating USD 3.5M pipeline and transformed a service team into sales generating USD 60,000 monthly with an 81% increase in average order value. Led CRM migration, introduced commission governance, and reduced ramp time by 67%.
Call Centre Supervisor
Aventus BPO
Aug 2020 - May 2024 (3 years 9 months)
Developed a leadership track mentoring six agents to promotion readiness and implemented onboarding acceleration that reduced learning time from four weeks to eight days. Implemented knowledge base and coaching updates that cut average handling time by 45 seconds while maintaining quality.
Education
Degrees, certifications, and relevant coursework
Peak Point Consulting Kenya
Project Management Professional (PMP), Project Management
2025 - 2025
Completed Project Management Professional (PMP) certification classes in 2025.
Sinapis Entrepreneur Academy
Entrepreneurship Certification, Entrepreneurship
2018 - 2018
Completed an Entrepreneurship certification program focused on entrepreneurial skills and business development in 2018.
United States International University, Africa
Bachelor of Science, Hotel & Restaurant Management
2009 - 2012
Grade: Cum Laude (GPA 3.65)
Earned a Bachelor of Science in Hotel & Restaurant Management with a minor in Marketing, graduating Cum Laude with a 3.65 GPA.
Institute of Advanced Technology
ICDL Certification, Information and Communication Technology
2008 - 2008
Completed ICDL certification covering core computer and digital skills in 2008.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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