Victoria Kaba
@victoriakaba
Organized manager and client-service professional with HR analytics skills.
What I'm looking for
I am a results-driven professional with a BA in Political Science and English from the University of Ghana and hands-on experience across customer service, communications, management and education. I have served in roles including Assistant to the Consumer and Corporate Affairs Officer at the National Communications Authority, manager at AY Concepts, client service personnel at the Ghana Revenue Authority, and teacher and intern roles that developed my communication, reporting and stakeholder-engagement skills.
I combine strong interpersonal skills, proficiency in HR analytics and advanced Microsoft Office knowledge with proven leadership as an organizing officer and company head. I consistently resolve customer issues, prepare reports and budgets, coordinate teams and run small business initiatives (CEO of an ice-cream enterprise), and I seek opportunities where I can apply my analytical, reporting and people-management strengths to deliver measurable results.
Experience
Work history, roles, and key accomplishments
Manager
AY Concepts
Apr 2024 - Jan 2025 (9 months)
Allocated resources, assigned tasks and coordinated activities to meet goals; managed budgets and quality standards to ensure cost-effective service delivery between April 2024 and January 2025.
Script Checker
West African Examination Council
Oct 2023 - Nov 2023 (1 month)
Checked WASSCE and BECE exam scripts and recalculated candidate marks during October–November 2023 to ensure accurate results.
Assistant, Consumer & Corporate Affairs
National Communications Authority
Nov 2022 - Sep 2023 (10 months)
Served as first point of contact for consumers, handled complaints, conducted media monitoring and wrote monthly reports while planning events and managing budgets (Nov 2022–Sep 2023).
Client Service Personnel
Ghana Revenue Authority
Dec 2022 - Dec 2022 (0 months)
Attended to and resolved customer complaints and calculated taxes for clients during December 2022–January 2022.
Secretary
Birth and Death Registry
Oct 2020 - Oct 2021 (1 year)
Filled and verified applicant information and ensured correct issuance of birth certificates (October 2020–October 2021).
Marketer
Mogul and Mogulette
Feb 2021 - May 2021 (3 months)
Marketed attires and products to potential customers in Ashale Botwe between February and May 2021, driving sales outreach.
Teacher
Children of God Community School
Sep 2019 - Dec 2019 (3 months)
Taught Primary Six English and RME and Junior High Social Studies and English, improving classroom learning during Sep 2019–Dec 2019.
Journalist Intern
Kekeli FM
Jun 2019 - Jul 2019 (1 month)
Interviewed clients, verified information, produced shows and supported program management for June–July 2019.
Invigilator
West African Examination Council
Jun 2019 - Jun 2019 (0 months)
Invigilated the Basic Education Certificate Examination at Faith Baptist School in June 2019 to ensure exam integrity.
Teacher
VIAK Preparatory School
Feb 2018 - May 2018 (3 months)
Taught Primary Two pupils all subjects from February to May 2018, supporting foundational learning.
Education
Degrees, certifications, and relevant coursework
University of Ghana
Bachelor of Arts, Political Science and English
2018 - 2022
Completed a Bachelor of Arts in Political Science and English, focusing on political studies and English language coursework.
OLA Senior High School
West African Senior School Certificate, General Arts
2015 - 2018
Completed WASSCE in General Arts with studies across social sciences and arts subjects.
McColin’s Preparatory School
Basic Education Certificate, Basic Education
2012 - 2015
Completed Basic Education Certificate (BECE) with primary and lower-secondary foundational coursework.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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