Open to opportunities

Victoria Kaba

@victoriakaba

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Organized manager and client-service professional with HR analytics skills.

Ghana

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What I'm looking for

I seek a role where I can apply customer-service, communications and managerial skills, contribute to organizational goals, grow professionally, and work in a collaborative, result-oriented environment.

I am a results-driven professional with a BA in Political Science and English from the University of Ghana and hands-on experience across customer service, communications, management and education. I have served in roles including Assistant to the Consumer and Corporate Affairs Officer at the National Communications Authority, manager at AY Concepts, client service personnel at the Ghana Revenue Authority, and teacher and intern roles that developed my communication, reporting and stakeholder-engagement skills.

I combine strong interpersonal skills, proficiency in HR analytics and advanced Microsoft Office knowledge with proven leadership as an organizing officer and company head. I consistently resolve customer issues, prepare reports and budgets, coordinate teams and run small business initiatives (CEO of an ice-cream enterprise), and I seek opportunities where I can apply my analytical, reporting and people-management strengths to deliver measurable results.

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Experience

Work history, roles, and key accomplishments

Manager

AY Concepts

Apr 2024 - Jan 2025 (9 months)

Allocated resources, assigned tasks and coordinated activities to meet goals; managed budgets and quality standards to ensure cost-effective service delivery between April 2024 and January 2025.

Resource Allocation Budgeting Team Leadership Operations Management Quality Assurance Problem Solving Customer Service

Script Checker

West African Examination Council

Oct 2023 - Nov 2023 (1 month)

Checked WASSCE and BECE exam scripts and recalculated candidate marks during October–November 2023 to ensure accurate results.

Examination Administration Attention To Detail Data Verification Quality Control

Assistant, Consumer & Corporate Affairs

National Communications Authority

Nov 2022 - Sep 2023 (10 months)

Served as first point of contact for consumers, handled complaints, conducted media monitoring and wrote monthly reports while planning events and managing budgets (Nov 2022–Sep 2023).

Customer Relations Report Writing Event Planning