favour okika

Supervise and support a team of customer service representatives to ensure high performance and service excellence. Monitor daily operations, handle escalated issues, and prepare performance reports.

Managed complex and high-priority customer issues escalated from frontline support teams, ensuring prompt and effective resolution. Coordinated across departments and documented cases in CRM.

Answered customer inquiries and resolved complaints in a timely and professional manner. Collaborated with other departments to ensure customer satisfaction and escalated complex issues.

Scheduled meetings and served as a link between management and service personnel. Recorded minutes and prepared communiques.

Processed cocoa shipment documents, uploaded reports to the Ghana International Bank Portal, and managed office phones. Prepared and dispatched documents via DHL.

Oversaw all matters regarding the Sponsorship Committee. Drafted sponsorship proposals and maintained relations with sponsors.

Assisted teachers in Religious and Moral Education and French. Set and marked assignments, and tutored students in the absence of designated teachers.

Recorded minutes during executive meetings and organized student members for events. Ensured smooth running of association affairs.

Pursued a Bachelor of Arts in Linguistics with French from 2018 to 2022.

Completed General Arts program from 2015 to 2018.