Victoria Brown

Researches and resolves customer issues related to sales, service, products, billing, and product line items by troubleshooting and resolving technical problems and other general account inquiries in a single customer interaction. Improves customer satisfaction and maximizes sales and retention opportunities using up-to-date knowledge of competitive environments, products, and services.

Supported development, delivery, and troubleshooting of client application products. Updated user roles and scripts to grant user access to applications, created requests for database refreshes, and assisted with SDLC implementation from analysis to maintenance.

Reviewed resumes and coordinated job placement for field team members, conducted interviews, and followed up with clients regarding performance and attendance. Supervised a team of 2 internal employees and 50 field team members, managed payroll, invoicing, and reporting.

Exhibited a respectful professional rapport with customers, management, employees, and vendors. Maintained accurate cash register amounts, stocked shelves, kept inventory, ordered supplies, and handled end-of-day closing procedures.

Completed a Virtual Developer Certification in 2019.

Pursued a degree at Chowan University, with studies ongoing until 2010.

Earned an Advanced Diploma from Freedom High School in 2009.