Jasmine Jordan

I’m a detail-oriented professional with 7+ years of experience in high-volume data entry, accurate recordkeeping, and written communications across customer service and contact center environments. In my roles, I focus on precision, clean documentation, and reliable follow-through—even when volumes are high.

As a Communications Specialist at Shipt, I processed and documented 75–85 daily chat and email inquiries, maintaining precise account notes and order records for seamless follow-through. I ensured high accuracy in data capture across customer accounts, flagging and resolving discrepancies to keep records clean and trustworthy.

Before that, I worked as a Contact Center Representative at Regions Bank, where I maintained accurate records of customer account inquiries, resolutions, and financial transactions across multiple support channels. I met daily performance metrics, including accuracy goals, while navigating financial systems to retrieve and update account data with precision.

I also bring a strong foundation from retail and inventory environments, including Lead Retail Consultant at Sprint and Inventory & Sales Advisor at Best Buy. I managed account documentation and order records, reduced billing errors and follow-up complaints by ensuring correct data capture at point of sale, and mentored peers on data accuracy best practices and system use.