victoria alegria

As a Customer Experience Specialist at Grupo SOMA, I lead a dynamic team of over 37 individuals, focusing on delivering exceptional customer service and enhancing the overall customer journey. My role involves analyzing market trends and customer data to create personalized experiences that drive customer loyalty and sales conversion. I am committed to achieving a 99% success rate in meeting established goals by understanding customer behavior and implementing effective service strategies.

Previously, I served in a customer service role at Grupo SOMA | ByNV, where I acted as a liaison between the brand and customers, ensuring their needs were met with personalized attention. My approach involved understanding individual customer preferences and providing detailed product information to facilitate informed purchasing decisions. I continuously researched fashion trends and customer preferences to enhance my service delivery and build lasting relationships with clients.