Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
@victoriaalegria
Customer Experience Specialist dedicated to enhancing customer satisfaction.
As a Customer Experience Specialist at Grupo SOMA, I lead a dynamic team of over 37 individuals, focusing on delivering exceptional customer service and enhancing the overall customer journey. My role involves analyzing market trends and customer data to create personalized experiences that drive customer loyalty and sales conversion. I am committed to achieving a 99% success rate in meeting established goals by understanding customer behavior and implementing effective service strategies.
Previously, I served in a customer service role at Grupo SOMA | ByNV, where I acted as a liaison between the brand and customers, ensuring their needs were met with personalized attention. My approach involved understanding individual customer preferences and providing detailed product information to facilitate informed purchasing decisions. I continuously researched fashion trends and customer preferences to enhance my service delivery and build lasting relationships with clients.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Work history, roles, and key accomplishments
Grupo SOMA
May 2024 - Present (1 year 6 months)
Leading a team of over 37 people to enhance customer experience through personalized service and data analysis. Focused on maintaining service excellence and achieving sales goals by understanding market trends and customer behavior.
Grupo SOMA
Mar 2023 - Apr 2024 (1 year 1 month)
Provided personalized customer service, guiding clients through their purchasing journey. Focused on understanding customer needs and building relationships to enhance satisfaction and loyalty.
Degrees, certifications, and relevant coursework
Bachelor of Business Administration, Business Administration
2024 - 2027
Software and tools used professionally
You can contact victoria and 90k+ other talented remote workers on Himalayas.
Message victoriaLeticia Nicoletti Souza
Account Manager, Heal Marketing
David da Costa Mota
Founder, Brazil Visa Hub
Leonardo Simões
Customer Relationship Specialist, NCR Corporation
Inae Ferreira
Experiência do Cliente e do Funcionário, Melhor Envio, Bagy e Tray / LWSA
anainaj User
Partner Success Specialist, Concentrix
Afonso Siqueira
Customer Support Specialist, Preply
Hélio Brollo Junior
Senior Financial Advisor & Team Leader, Brauna Planejamento Financeiro
Érika Tarquini
CX Lead, Lello Condominios
Matheus Vasconcelos
Support Analyst, Buzzmonitor
Lorrana Guimarães
Sales Enablement Specialist, Buzzmonitor