Leticia Nicoletti Souza

As a seasoned customer service professional with a strong background in international business and marketing, I excel in building strong relationships with key accounts and driving business growth through strategic planning and data analysis. With a proven track record of improving customer satisfaction and resolving complex issues, I am a valuable asset to any organization seeking to enhance its customer experience.

Throughout my career, I have developed a unique blend of skills, including crisis management, project management, and stakeholder interface. My expertise in data analysis and report creation using PowerPoint has enabled me to drive informed business decisions and optimize operational efficiency.

With a passion for delivering exceptional customer service, I am committed to understanding customer needs and expectations, and developing tailored solutions to meet their requirements. My strong communication skills, both in Portuguese and English, have enabled me to effectively collaborate with cross-functional teams and build strong relationships with customers and stakeholders alike.