Giovana Tavares

I am a B2B customer service and client relationship professional with experience across technology, digital banking, healthcare, and business solutions. Throughout my career, I have worked closely with corporate clients, supporting their needs, coordinating internal teams, managing post-sales relationships, and ensuring a consistent customer experience.

At Thales, I was responsible for supporting corporate clients in the digital banking sector, including banking management teams in Brazil, the United States, and Canada. I acted as a primary point of contact, coordinated orders from processing to delivery, monitored client requests, and worked with internal departments to resolve issues involving products, inventory, and billing.

At brain4care, a healthcare technology company, I supported B2B clients throughout onboarding, software implementation, and ongoing relationship management. I coordinated communication between clients and technical and medical teams, delivered client presentations, and contributed to customer satisfaction and retention initiatives.

At VMAX Systems, I managed client relationships throughout software implementation projects, coordinating timelines, deliverables, and expectations between clients and consultants. I also provided post-implementation support and identified opportunities for account growth.

At 2RP Net, I managed a portfolio of B2B accounts, serving as the main point of contact for client requests and coordinating issue resolution with technical teams. I conducted regular client meetings, monitored account needs, and supported retention and business growth initiatives.

Most recently, at Grupo Consciência, I worked on business development activities, including market research, prospecting, and identifying potential business opportunities in the cinema technology sector.

I hold a Bachelor's degree in Business Administration and an MBA in Marketing and Sales. I am fluent in English and Portuguese, with intermediate Spanish proficiency.

My main areas of expertise include B2B Customer Support, Customer Success, Client Services, Account Management, Customer Onboarding, Post-Sales Support, Software Implementation, and Cross-Functional Collaboration.

I am currently interested in remote opportunities with international companies where I can contribute my experience in customer relationships, problem-solving, and client operations while continuing to grow professionally.