Elena Campos de Oliveira

I’m a Customer Relationship Specialist focused on building and optimizing client lifecycle processes across IT consulting, digital engagement, and service-driven environments. I help align technical solutions with business goals and turn customer insights into retention and growth strategies.

At BFV IT Consulting, I built and optimized the Customer Success function from the ground up, redesigning service processes to reduce response times and improve operational efficiency. I managed a high-touch client portfolio as a strategic partner, communicating measurable service value to drive contract renewals and secure new business agreements.

Previously, as a Customer Experience & Operations Team Leader in hospitality, I standardized service workflows to reduce customer wait times and improve cost efficiency. I also designed and implemented a pre-ordering and loyalty program, and launched a subscription-based Wine Club that increased recurring revenue and customer retention.

Earlier in my career, I worked as a Digital Engagement Analyst using social listening tools to monitor multi-brand performance and deliver executive-ready insights. I also led onboarding and digital transformation initiatives for 20+ organizations while optimizing CRM workflows and coordinating issue resolution across clients, technical teams, and suppliers.