Inae Ferreira

Managed critical cases via Reclame Aqui, including direct client contact and sensitive demand resolution. Conducted monthly onboarding sessions for new support team members, developing training and schedules to reduce training days.

Strategically managed a portfolio of medium-sized clients, identifying growth and cross-sell opportunities. Proactively contacted clients at risk of churn, aiming for retention and satisfaction recovery.

Provided B2B customer support for e-commerce clients, mediating complex situations between clients and partners. Offered comprehensive platform support, covering doubts, functionalities, configurations, and integrations.

Provided support to digital marketing infoproducers, assisting with inquiries, payments, plan renewals, and invoice issuance. Managed lead conversion and post-sales, integrating clients and monitoring production via Kanban.

Responsible for direct sales of food products. Managed all aspects of the sales process from initial contact to closing.

Greeted daily customers, prepared, and served orders. Ensured a welcoming environment and efficient service for all patrons.

Completed high school education at E.E.B Carlos Fantini, providing a foundational academic background. The curriculum covered a broad range of subjects, preparing for further studies or professional entry.