Open to opportunities

Victoria Abraham

@victoriaabraham

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Customer service and administrative specialist delivering operational excellence and HR support.

Nigeria

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What I'm looking for

I am seeking a mid-level customer service or administrative role where I can apply HR support, process improvement, and team supervision skills in a collaborative, growth-focused company.

I am a results-driven customer service and administrative professional with over 4 years of experience delivering operational, HR support, and client-service excellence in dynamic office environments. I consistently streamline processes, manage customer communications, and maintain compliance to improve stakeholder satisfaction.

At Kaapo Global Services, I supervised a 12-member team, partnered with HR on recruitment and onboarding, and improved satisfaction scores by 18% while reducing escalations by 20%. Previously, I handled high-volume customer inquiries, maintained a 95% satisfaction rating, and strengthened retention through proactive follow-up.

I bring strong skills in CRM tools (Zoho, HubSpot), Microsoft Office, data entry and document management, scheduling, and process improvement. I am reliable, organized, and committed to mentoring teammates and driving measurable operational improvements.

Experience

Work history, roles, and key accomplishments

Customer Service Supervisor

Kaapo Global Services

Aug 2023 - Feb 2026 (2 years 6 months)

Supervised daily operations of a 12-member team, improved customer satisfaction scores by 18%, reduced escalation rates by 20%, and resolved complex issues within an average of 12 hours while supporting recruitment and onboarding.

Customer Service Team Supervision Zoho CRM HubSpot Onboarding Performance Tracking Microsoft Office Slack Google Workspace

Customer Service Representative

Kaapo Global Services

Nov 2021 - Aug 2023 (1 year 9 months)

Handled 50+ customer inquiries daily across multiple channels with a 95% satisfaction rating, processed orders and billing accurately, and improved customer retention by 15% through proactive follow-up.

Customer Support CRM Order Processing Billing Data Entry Microsoft Office Virtual Assistance Communication Escalation Management

Secretary (NYSC)

Nigerian Ports Authority

Jul 2019 - Jun 2020 (11 months)

Supported office administration by managing correspondence, scheduling, and document control, implemented filing systems that reduced retrieval time by 40% and task delays by 30%.

Office Administration Document Management Scheduling Microsoft Office Data Management

Front Desk Administrator

Igaman Technologies

Mar 2018 - May 2019 (1 year 2 months)

Managed front-office operations, handled incoming calls and emails with 100% responsiveness, coordinated appointments and correspondence, and maintained an organized environment to enhance productivity.