Victor Gomez

Prospected and generated leads for an international wellness brand. Presented products, educated customers, and built long-term client relationships through follow-ups.

Handled inbound calls in English and Spanish, qualified prospects, and enrolled them in resolution programs. Performed outbound follow-ups, upsold services, and maintained rigorous follow-up schedules.

Generated qualified leads through high-volume outbound cold calls for roof inspections. Reframed objections, created urgency, and documented outcomes in CRM systems.

Conducted hundreds of outbound calls daily to homeowners in California. Qualified prospects and scheduled appointments for solar consultations while delivering clear value propositions.

Managed electricity accounts for multiple NRG brands, specializing in customer retention and win-back strategies. Resolved escalated issues and ensured regulatory compliance.

Coordinated real estate sales operations and client consultations. Interviewed and trained new sales agents on sales processes and closing techniques.

Trained SEP teachers for Cambridge certification exams and delivered online professional English courses and structured learning programs.

Delivered English instruction across multiple institutions and age groups, adapting curricula to meet academic and professional goals.

Provided account management and financial support to U.S. customers. Sold overdraft protection and value-added banking services while handling high-stress interactions.

Pursued a Bachelor in Social Psychology but did not complete the degree.

Pursued a Bachelor in Teaching English as a Second Language but did not complete the degree.

Completed a diploma in Basic and Advanced English.