Open to opportunities

Efrain Mtz

@efrainmtz

Message

Sales-focused communicator with healthcare call-center expertise.

Mexico

Message

What I'm looking for

I seek a sales or client-facing role where I can leverage healthcare call experience, exceed targets, and grow revenue in a collaborative, goal-oriented team.

I am a sales-focused communicator with five years of experience in fast-paced healthcare call environments, where I managed high-volume daily calls and developed precision, clarity, and trust-building skills that improve outcomes and drive results.

I have demonstrated success in lead management, full sales processes, objection handling, and client communications using tools like Dialpad and Salesforce, and I am focused on leveraging these strengths to exceed targets and generate revenue growth.

Experience

Work history, roles, and key accomplishments

Debt Analyst

ICPG

Dec 2024 - Jul 2025 (7 months)

Performed internal scrubbing before enrollment and delivered soft-sell presentations on potential savings, improving enrollment quality and customer comprehension.

Dialpad Salesforce Objection Handling

Enrollment Representative

Nevy´s Language

Jan 2024 - Oct 2024 (9 months)

Managed lead lifecycle including first contact and follow-up, conducted phone-based English assessments, and handled full sales processes to convert prospects.

Lead Management Sales Process Dialpad CRM Objection Handling

Medical Interpreter

Voyce Inc.

Jun 2022 - Apr 2023 (10 months)

Implemented interpreter protocols on calls, managed procedural holding times and disconnection guidelines, and ensured accurate intake information to support patient care.

Patient Intake Active Listening

Medical Interpreter

Thinkterpreters

Aug 2020 - Apr 2022 (1 year 8 months)

Provided medical interpretation services across calls, ensuring accurate and clear communication between providers and patients to support clinical outcomes.

Medical Interpretation Cultural Competence Active Listening Procedural Guidelines