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Edwin Saavedra

@edwinsaavedra

Sales Manager at Top Floor Marketing coaching a remote team of 10–20 and improving sales performance through structured training.

Mexico

Message

What I'm looking for

I'm seeking remote opportunities in Customer Success, Account Management, Sales Development (SDR/BDR), or Client Services with U.S.-based companies.

At Top Floor Marketing, I lead and coach a remote sales team serving U.S.-based customers. I developed sales scripts, onboarding materials, and structured training programs to improve conversion performance.

I track call volume, close rates, attendance, and customer satisfaction to support team accountability. I also manage client communications and support customer retention initiatives across campaigns.

Earlier, I handled inbound sales and customer service for U.S. telecom customers at Stream Global Services, and supported U.S. credit card customers at E-Telecare / Sitel. My experience also includes outbound sales and lead generation for U.S. and Canadian businesses at Press 2 BPO.

Experience

Work history, roles, and key accomplishments

Current

Sales Manager

Current

Top Floor Marketing

Jan 2012 - Present (14 years 9 months)

Lead and coach a remote sales team of 10–20 representatives serving U.S.-based customers. Developed sales scripts, onboarding materials, and structured training programs to improve conversion performance.

Sales Leadership Team Coaching KPI Tracking Performance Optimization Customer Retention Bilingual Communication Remote Team Management

Customer Service & Collections Agent

E-Telecare / Sitel

Jan 2011 - Jan 2012 (1 year)

Supported U.S. credit card customers with billing, payments, and account management. Managed sensitive financial conversations with professionalism and compliance adherence.

Customer Service Collections Account Management Compliance

Sales Representative

Stream Global Services

Jan 2010 - Jan 2012 (2 years)

Handled high-volume inbound sales and customer service calls for U.S. telecom customers. Consistently met or exceeded sales targets through consultative selling and needs analysis.

Inbound Sales Customer Service Consultative Selling Upselling

Sales & Marketing Representative

Press 2 BPO

Jan 2008 - Jan 2010 (2 years)

Conducted outbound sales and lead generation campaigns for U.S. and Canadian businesses. Scheduled appointments and converted leads into sales opportunities.

Outbound Sales Lead Generation Appointment Setting Customer Relationship Management