At Encore Capital Grou, I configure and customize ServiceNow IRM/GRC, including Policy & Compliance, Risk Management, Audit Management, and Vendor Risk Management. I implemented risk assessments, control testing, policy lifecycle management, and audit workflows using Flow Designer.
I also configured Hardware Asset Management and implemented Software Asset Management processes for inventory, lifecycle management, license reconciliation, and compliance tracking. I integrated these solutions with CMDB, Discovery, and external inventory and procurement systems.
At SkillMine Technology, I configured ServiceNow Discovery, Service Mapping, Event Management, and CMDB solutions. I managed Discovery schedules, credentials, MID Servers, behaviors, and patterns, and participated in implementation, troubleshooting, and maintenance.
At Deloitte USI, I configured ITSM, Strategic Portfolio Management, and HR Service Delivery. I developed platform customizations and automated workflows, and hold Certified System Administrator, Certified Application Developer, Certified Implementation Specialist – ITSM, and Certified Implementation Specialist – Discovery certifications.
