Rucha Gaikwad
@ruchagaikwad
I build ServiceNow ITSM and ITOM solutions that automate workflows and improve service visibility.
IndiaWhat I'm looking for
At Accenture, I develop and configure ServiceNow ITSM and ITOM solutions for Belfius Bank, including CMDB, Discovery, Service Mapping, Event Management, and Service Catalog capabilities.
I've delivered 20+ Service Catalog items with Flow Designer automation, reducing manual catalog administration by 25%, and automated incident activities to reduce manual ticket handling by approximately 15%. I build Business Rules, Client Scripts, Script Includes, ACLs, workflows, integrations, data imports, and ATF test suites to improve platform quality and service delivery.
Experience
Work history, roles, and key accomplishments
Administers ServiceNow platform including user management, customization, and workflow automation. Developed business rules, client scripts, and ATF test cases to automate testing and ensure solution quality.
Education
Degrees, certifications, and relevant coursework
Savitribai Phule Pune University
Bachelor of Engineering, Computer Science
Grade: CGPA: 9.26
Bachelor of Engineering in Computer Science with a CGPA of 9.26, completed in 2024.
Shivaji University
Higher Secondary Certificate
Grade: 79.80%
Higher Secondary Certificate (HSC) with 79.80%, completed in 2020.
Shivaji University
Secondary School Certificate
Grade: 95.60%
Secondary School Certificate (SSC) with 95.60%, completed in 2018.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Skills
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