At DripMate, I handled customer emails and social media messages through Gorgias, managing 30–50+ daily tickets about orders, delivery, product quality, and warranties. I followed company SOPs and tracked each case and next step in Google Sheets.
I coordinated supplier updates through Discord and handled returns, refunds, and warranty replacements. I also monitored Trustpilot reviews and contacted customers to offer resolutions when issues arose.
As a General Virtual Assistant for multiple clients, I supported inbox management, scheduling, e-commerce operations, recruitment, and financial coordination. I also created SOPs and process documentation to standardise workflows across clients.
