Looking for a job

Hana Hori

@hanahori

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I manage e-commerce operations, customer support, and virtual administrative workflows.

Philippines

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What I'm looking for

I'm looking for a role where I can support e-commerce operations, customer service, order fulfillment, and administrative workflows while using my Shopify, support-tool, and SOP creation experience.

I've supported e-commerce operations and customer service for Smarcomms, LoyalTee, TractorMat, APR E-Commerce, and WX Commerce. At Smarcomms, I respond to customer inquiries through Intercom, manage orders in Service Provider Pro, and create SOPs.

At LoyalTee, I managed a B2C Shopify Plus store, including product pages, collections, order fulfillment, customer emails, workflow improvements, and simple T-shirt designs. I also migrated TractorMat's website to Shopify, optimized SEO, and created landing pages.

My background includes customer support for T-Mobile Prepaid and Australia's NBN customers, along with product research, social media moderation, and technical troubleshooting. I use tools including Shopify, Gorgias, Zendesk, Airtable, Canva, and Google Workspace to keep customer and operational work moving.