Veronica Wanjohi
@veronicawanjohi
Senior Product Leader driving AI, network infrastructure and fintech solutions to boost adoption and operational efficiency.
KenyaWhat I'm looking for
I am a Senior Product Leader with 10 years of experience delivering high-impact solutions across Financial Services, AI, Developer Experinces, telecommunications, network infrastructure and public sectors. I translate complex business needs into clear product visions and strategic delivery roadmaps.
At Microsoft, I led global initiatives to secure and optimize corporate network infrastructure, improved vulnerability compliance, and drove OS upgrades for over 23,000 devices while raising Shadow IT compliance to at least 95%. Previously, I managed AI-based accessibility solutions that increased compliance from 52% to over 80% and reduced assessment costs by 25%.
At Safaricom, I led the end to end delivery of the MySafaricom app, to provide easy access to Safaricom products and services in Financial Services (M-PESA), GSM, loans & savings and lifestyle domains. The app now has over 10 million downloads and a 4.6 rating on play store.
I build and coach cross-functional teams to execute large-scale projects, drive digital adoption, and align technology with business objectives. I am passionate about operational effectiveness, financial inclusion, and creating user-centered, scalable products.
Experience
Work history, roles, and key accomplishments
MILed global initiatives to secure and optimize Microsoft's corporate network infrastructure, increasing device vulnerability compliance from 43% to 60% and reducing downtime incidents by ~15% while raising Shadow IT compliance to at least 95%.
MIManaged AI-based accessibility solutions, delivering an Accessibility Programmer Copilot and GPT-powered chatbot that cut assessment costs 25%, increased accessibility compliance from 52% to over 80%, and saved 3,000+ engineering hours.
SPScrum Master
Safaricom PLC
May 2019 - Jul 2020 (1 year 2 months)
Led a 20+ developer cross-functional team to deliver MySafaricom app (10M+ downloads) and a Digital Experience Layer of 200+ reusable microservices, driving agile adoption and end-to-end product delivery.
SPSenior Officer, Projects & Performance
Safaricom PLC
Dec 2018 - Apr 2019 (4 months)
Managed performance of IT product delivery and resource allocation, recruiting and onboarding 100+ staff and reallocating a 400-person digital workforce to improve delivery alignment with business strategy.
Installations Engineer
Seven Seas Technologies Group
Apr 2016 - Nov 2018 (2 years 7 months)
Performed implementations, integrations and acceptance testing for Healthcare IT, led design and deployment of a hospital information system and PACS across 98 hospitals and a 600-bed national referral hospital.
Help-Desk Engineer
Seven Seas Technologies Group
Aug 2015 - Apr 2016 (8 months)
Provided network- and server-level technical support, managed escalations and SLAs, and led implementation of a Network Management System monitoring 1,500+ assets across 98 hospitals.
Education
Degrees, certifications, and relevant coursework
UDUniversity College Dublin
Professional Diploma, Digital Product Management
2024 - 2024
Completed a Professional Diploma in Digital Product Management focused on product strategy, user research, and agile product delivery.
MKMultimedia University of Kenya
Bachelor of Science, Computer Science
2011 - 2014
Completed a Bachelor of Science in Computer Science with coursework covering software development, networking, and systems engineering.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Social media
Job categories
Skills
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