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Veronica Wanjohi

@veronicawanjohi

Senior Product Leader driving AI, network infrastructure and fintech solutions to boost adoption and operational efficiency.

Kenya

Message

What I'm looking for

I seek a senior product role in a collaborative, mission-driven organization where I can lead cross-functional teams, drive AI and infrastructure-enabled products, and scale adoption while improving operational effectiveness.

I am a Senior Product Leader with 10 years of experience delivering high-impact solutions across Financial Services, AI, Developer Experinces, telecommunications, network infrastructure and public sectors. I translate complex business needs into clear product visions and strategic delivery roadmaps.

At Microsoft, I led global initiatives to secure and optimize corporate network infrastructure, improved vulnerability compliance, and drove OS upgrades for over 23,000 devices while raising Shadow IT compliance to at least 95%. Previously, I managed AI-based accessibility solutions that increased compliance from 52% to over 80% and reduced assessment costs by 25%.

At Safaricom, I led the end to end delivery of the MySafaricom app, to provide easy access to Safaricom products and services in Financial Services (M-PESA), GSM, loans & savings and lifestyle domains. The app now has over 10 million downloads and a 4.6 rating on play store.

I build and coach cross-functional teams to execute large-scale projects, drive digital adoption, and align technology with business objectives. I am passionate about operational effectiveness, financial inclusion, and creating user-centered, scalable products.

Experience

Work history, roles, and key accomplishments

Current

Senior Technical Product Manager

Current

Microsoft

Dec 2022 - Present (2 years 10 months)

Led global initiatives to secure and optimize Microsoft's corporate network infrastructure, increasing device vulnerability compliance from 43% to 60% and reducing downtime incidents by ~15% while raising Shadow IT compliance to at least 95%.

Product Management Network Infrastructure Automation)Azure Security Compliance CI CD Stakeholder Management

Product Manager II

Microsoft

Aug 2020 - Nov 2022 (2 years 3 months)

Managed AI-based accessibility solutions, delivering an Accessibility Programmer Copilot and GPT-powered chatbot that cut assessment costs 25%, increased accessibility compliance from 52% to over 80%, and saved 3,000+ engineering hours.

AI ML Accessibility Automation)GPT User Research Program Management

Scrum Master

Safaricom PLC

May 2019 - Jul 2020 (1 year 2 months)

Led a 20+ developer cross-functional team to deliver MySafaricom app (10M+ downloads) and a Digital Experience Layer of 200+ reusable microservices, driving agile adoption and end-to-end product delivery.

Agile Scrum Team Leadership Backlog Management Microservices Stakeholder Engagement Product delivery

Senior Officer, Projects & Performance

Safaricom PLC

Dec 2018 - Apr 2019 (4 months)

Managed performance of IT product delivery and resource allocation, recruiting and onboarding 100+ staff and reallocating a 400-person digital workforce to improve delivery alignment with business strategy.

Performance Management Recruitment Project Management Agile Practices Workforce Planning

Installations Engineer

Seven Seas Technologies Group

Apr 2016 - Nov 2018 (2 years 7 months)

Performed implementations, integrations and acceptance testing for Healthcare IT, led design and deployment of a hospital information system and PACS across 98 hospitals and a 600-bed national referral hospital.

Healthcare IT Implementation Testing Solution Design Vendor Management Project Delivery Contracts

Help-Desk Engineer

Seven Seas Technologies Group

Aug 2015 - Apr 2016 (8 months)

Provided network- and server-level technical support, managed escalations and SLAs, and led implementation of a Network Management System monitoring 1,500+ assets across 98 hospitals.

Network Support Firewalls Active Directory Incident Management NMS SLA Management