WWWinnie W
@winniew
Product manager driving growth in mobile payments, VAS, ISP and SOHO broadband.
KenyaWhat I'm looking for
I am a results-driven product manager with over 8 years of experience across banking and telecommunications, focused on mobile payments, VAS, SOHO/MSME and ISP (fiber & wireless) businesses. I have led end-to-end product initiatives including a field installer mobile app, inventory and IP management systems, Agency Sales CRM automation, and FTTH/SOHO product strategies that increased uptake, usage and retention.
My work has produced measurable outcomes such as a 12% reduction in churn, 100% IP allocation efficiency, a 65% revenue increase for SOHO products in Q1 2023 and a 650% annual revenue growth for VAS between 2018–2021. I blend stakeholder management, data-driven decision making and agile product development to launch scalable revenue-driving solutions.
Experience
Work history, roles, and key accomplishments
Product Manager
Poa Internet Ltd.
Aug 2023 - Present (2 years 5 months)
Led development of a field installer mobile app and an end-to-end inventory management system, reducing onboarding time and closing stock management gaps; drove pricing experiments that cut customer churn by 12% and eliminated IP address wastage through IP management optimization.
Product Manager
Telkom Kenya Ltd.
Oct 2022 - Jul 2023 (9 months)
Executed FTTH and SOHO product strategies and roadmaps that increased uptake, usage, and retention; automated SOHO onboarding and renewal, driving a 65% revenue increase in Q1 2023 and implemented commission structures to boost sales.
Product Manager
Finserve Africa Ltd.
Mar 2018 - Sep 2022 (4 years 6 months)
Managed Equitel's VAS portfolio and led strategies that grew annual revenues by 650% and expanded the product catalogue to over 100 offerings through streamlined onboarding and integration.
Marketing Officer
Equitel Finserve Africa Ltd.
Dec 2015 - Feb 2018 (2 years 2 months)
Developed and managed multi-channel marketing initiatives for mobile money products, led user testing for the Eazzy Suite launch, and designed CVM campaigns that increased retention and ARPU.
Relationship Officer
Equity Bank (K) Ltd.
Aug 2014 - Nov 2015 (1 year 3 months)
Managed teller operations and customer relationships, achieving top-teller recognition twice nationwide and supporting branch operational objectives.
Education
Degrees, certifications, and relevant coursework
UNUniversity of Nairobi
Bachelor of Arts, Communication and Sociology
2010 - 2014
Bachelor of Arts in Communication and Sociology completed at the University of Nairobi from October 2010 to December 2014.
Association of Business Executives (ABE-UK)
Diploma, Business Management
2010 - 2010
Diploma 1 in Business Management completed through ABE-UK in the first half of 2010.
Statehouse Girls' High School
High School Diploma, Secondary Education
2004 - 2008
Secondary education completed at Statehouse Girls' High School from 2004 to 2008.
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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