Verginia Serieux
@verginiaserieux
Account Manager driving customer retention, sales growth, and training programs.
Saint LuciaWhat I'm looking for
I’m a Customer Success, Sales, Account Management, and Training professional with 8+ years of experience supporting customers, strengthening client relationships, and driving revenue growth.
I consistently exceed sales and customer service targets by using strong stakeholder management, clear communication, and a customer-first approach to retention, onboarding, and account growth initiatives.
Across my roles, I’ve managed client accounts end-to-end—maintaining account records, coordinating service delivery across departments, and improving the customer experience through reporting, documentation, and administrative support.
I also build capability through training: I’ve designed and delivered onboarding and customer service programs, coached employees to improve performance and service quality, and supported leadership development and continuous learning.
Experience
Work history, roles, and key accomplishments
Sales Associate
Massy Stores
Oct 2024 - Present (1 year 11 months)
Delivered customer service and supported sales growth through upselling and cross-selling. Processed transactions, managed inventory, and assisted customers with purchasing decisions and after-sales support.
Account Manager
Go Answer
Jul 2023 - Sep 2024 (1 year 2 months)
Managed client accounts as the primary point of contact for customer inquiries. Supported customer retention, onboarding, reporting, and account growth initiatives while coordinating service delivery across departments.
Trainer
Go Answer
Sep 2021 - Jun 2023 (1 year 9 months)
Designed and delivered onboarding and customer service training programs. Developed training materials and coached employees to improve performance and service quality, supporting continuous learning initiatives.
Customer Service Representative
Go Answer
Jun 2021 - Sep 2021 (3 months)
Assisted customers with inquiries, orders, and issue resolution while maintaining service standards.
Education
Degrees, certifications, and relevant coursework
The University of the West Indies
Bachelor of Education, Early Childhood Education & Family Studies
Earned a Bachelor of Education with a focus on Early Childhood Education and Family Studies.
Vieux Fort Comprehensive Secondary School
CSEC/CXC, Secondary education (CSEC/CXC)
Completed CSEC/CXC studies at Vieux Fort Comprehensive Secondary School.
Tech stack
Software and tools used professionally
Availability
Location
Saint LuciaAuthorized to work in
Job categories
Skills
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