Davia Noel
@davianoel
Dedicated professional with extensive experience in customer service and management.
What I'm looking for
I am a dedicated professional with a strong background in customer service and management. Over the years, I have honed my skills in various roles, from teaching to program coordination and customer service representation. My journey has equipped me with exceptional interpersonal skills and a commitment to delivering outstanding service.
Throughout my career, I have consistently achieved results, such as contributing to a 99% pass rate for my students during my tenure as a teacher. My experience in customer service has allowed me to excel in high-pressure environments, where I have successfully managed teams and improved customer satisfaction. I am currently pursuing a Master’s in Business Administration with a focus on Human Resource Management, further enhancing my ability to lead and inspire others.
Experience
Work history, roles, and key accomplishments
Business Administrator
Port Louis Marina Grenada LTD
Feb 2022 - Jan 2024 (1 year 11 months)
Provided customer service, managed guest safety, and handled billing and accounting duties at the marina.
Reservation Manager
La Heliconia
Feb 2022 - Feb 2023 (1 year)
Managed reservations, processed payments, and supervised housekeeping while assisting with marketing efforts.
Front Desk Supervisor
Kalinago Beach Resort
Aug 2017 - Jan 2019 (1 year 5 months)
Provided administrative support, managed reservations, and supervised housekeeping while balancing college studies.
Sales Manager
Green DOT Services Grenada
Jan 2016 - Oct 2016 (9 months)
Managed front desk operations and later promoted to Sales Manager, responsible for training staff and managing inventory.
Assistant Manager
Solutions Call Centre Grenada
Jan 2016 - Oct 2016 (9 months)
Assisted in hiring and training employees, managed timesheets, and implemented policies to improve operational efficiency.
Customer Account Executive
KM2 Solutions
Jan 2016 - Oct 2016 (9 months)
Achieved sales goals and provided customer support for car insurance, collaborating with the retention department.
Customer Service Representative
Clear Harbor Grenada Ltd
Jan 2009 - Jan 2015 (6 years)
Provided customer support for cable, internet, and phone services, managed billing inquiries, and worked in retention and technical support departments.
Teacher
Beaulieu New Testament School
Jan 2007 - Feb 2007 (1 month)
Taught grade six students, preparing them for common-entrance examinations, achieving a 99% pass rate during my tenure.
Program Coordinator
Higher Marks Educational Center
Jan 2005 - Jan 2007 (2 years)
Coordinated the After Care program by planning daily activities and ensuring timely pickups for students. Supported homework assistance and facilitated academic and physical activities for children aged 4 to 11.
Education
Degrees, certifications, and relevant coursework
T.A Marry-Show Community College
Master's Degree, Business Administration
2023 -
Currently pursuing a Master's in Business Administration with a focus on Human Resource Management.
St. George's University
Bachelor of Science, Sociology
2020 - 2022
Grade: Honors
Obtained a Bachelor of Science Degree in Sociology with a minor in Psychology, graduating as an honor student.
T.A Marry-Show Community College
Associate Degree, Social Science
2017 - 2019
Earned an associate degree in social science with a double major in Psychology and Sociology, along with CAPE A levels in Communication Studies and Caribbean Studies.
St. George's University
Coursework, Business Management
2007 - 2012
Completed courses in Foundation English, Introduction to Financial Accounting, and Foundation to Business Management.
Anglican High School
High School Diploma, General Studies
2001 - 2003
Completed studies in Principles of Business, Office Procedures, Geography, Social Studies, Mathematics, Agricultural Science, Biology, and English A.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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