Marie Victor

Provided multi-channel customer support using Groove, managing high ticket volumes and maintaining high response and resolution rates. Utilized Shopify for order management and collaborated with teams via Slack and Microsoft Teams.

Conducted cold and warm calls to potential buyers and sellers, setting appointments and increasing lead conversion. Managed outbound and inbound communications, documented transactions, and created personalized search portals.

Conducted weekly check-in calls, documented client issues, and maintained CRM accounts to improve client retention. Served as primary point of contact and analyzed client data to enhance performance.

Conducted weekly check-in calls, managed client CRM accounts, and acted as primary client liaison. Analyzed client data and supported lead conversion efforts via text.

Managed campaign inquiries, investigated questions and complaints, and built customer loyalty through effective one-call resolution. Handled high call volumes and maintained high satisfaction rates.

Greeted customers via calls and chats, assisted with product selection, and entered information accurately. Handled multiple chats simultaneously and escalated major issues appropriately.

Ongoing Google Project Management certification program.

Completed customer service training and received a Certificate of Completion.

Completed cybersecurity awareness training and received a Certificate of Completion.

Completed Shopify training and received a Certificate of Completion in Shopify Management.

Completed customer service training and received a Certificate of Completion.

Completed high school education with a focus on general studies, earning a CSEC and High School Diploma.