Open to opportunities

Carlyn Barthelmy

@carlynbarthelmy

Message

I lead customer service, sales, and collections teams to improve outcomes and reduce escalations.

Saint Lucia

Message

What I'm looking for

I'm looking to lead customer service, sales, or collections teams where I can improve service delivery, develop employees, resolve complex customer concerns, and use team performance data to drive better outcomes.

At KM2 Solutions, I progressed from customer service representative into sales, customer service, collections, and team leadership through sustained top performance.

I've managed escalated customer complaints with empathy and professionalism, contributing to a 30% decrease in escalations. I also monitor team metrics, use data-driven insights for process improvements, and build positive, collaborative teams through training and development.

Experience

Work history, roles, and key accomplishments

Customer Service/Sales/Collections Team Leader

KM2 Solutions

Aug 2023 - Jun 2026 (2 years 10 months)

Started as a customer service representative, then handled sales and customer service, and was promoted to team leader after demonstrating excellence. Managed escalated customer complaints with empathy and professionalism, leading to a 30% decrease in escalations, and fostered a positive work environment while monitoring team metrics.