Venkata Suresh Yelamanchili

I am a highly experienced banking professional with a Master's degree in Commerce and over 4 years of expertise in banking operations and management. My career has been dedicated to delivering exceptional customer service, where I have honed my skills in managing customer inquiries and resolving issues efficiently. I thrive in fast-paced environments and am adept at training and leading teams to achieve high levels of customer satisfaction.

In my role as Team Lead at Buzzhubb BPO Pvt Ltd, I successfully managed a team of 12 agents, focusing on lead generation and customer needs analysis for international clients. My experience at HSBC Global Resourcing further solidified my capabilities in customer service, where I handled high-volume inquiries and trained new employees on effective service techniques. I am passionate about helping others and am eager to leverage my strong communication skills in a customer service officer position.