Mitesh Sharma
@miteshsharma1
Customer service professional with 8 years in banking operations.
IndiaWhat I'm looking for
I am a dedicated customer service professional with over 8 years of experience in the banking and financial services sector. My expertise lies in branch operations, file processing, customer query resolution, cash handling, and administrative management. I have a proven track record of maintaining compliance and ensuring smooth operational flow within high-volume branches.
Throughout my career, I have held various roles, including Customer Service Officer and Customer Service Operations Manager. In these positions, I have successfully supervised end-to-end branch operations, managed cash operations, and resolved customer queries effectively. My commitment to delivering exceptional service has consistently contributed to the success of the teams I have been a part of.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
Sewa Grih Rin Ltd
Dec 2023 - Jun 2025 (1 year 6 months)
Managed customer files and processed applications. Handled branch cash operations and daily transactions, while resolving customer queries and service issues efficiently.
Customer Service Operations Manager
Vastu Housing Finance Corporation Ltd
Jan 2023 - Oct 2023 (9 months)
Supervised end-to-end branch operations and administration, overseeing disbursement and loan processing. Ensured compliance with company policies and operational standards.
Customer Service Officer
Sewa Grih Rin Ltd
Oct 2021 - Jan 2023 (1 year 3 months)
Responsible for cash management and file documentation, coordinating with clients for service-related issues. Supported disbursement and post-disbursement services.
Customer Service Executive
Shriram Transport Finance Company Ltd
Sep 2019 - Oct 2021 (2 years 1 month)
Delivered front-desk support and customer service, processing applications and handling cash operations. Addressed client concerns and maintained service standards.
Customer Service Officer
ICICI Bank Ltd
May 2017 - Sep 2019 (2 years 4 months)
Assisted in branch operations, loan disbursement, and file verification. Managed cash transactions and customer documentation, supporting administrative duties and internal coordination.
Education
Degrees, certifications, and relevant coursework
Mohanlal Sukhadia University
Bachelor of Computer Applications, Computer Applications
Completed a Bachelor of Computer Applications (BCA) at Mohanlal Sukhadia University. This program provided foundational knowledge in computer applications.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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