Kavitha Krishnamurthi
@kavithakrishnamurthi
Dedicated customer support professional with strong problem-solving skills.
What I'm looking for
I am a committed customer support professional with experience in the banking sector, having worked with esteemed organizations like Buzzworks Business Services Pvt Ltd and Citibank. My journey began with a Bachelor of Commerce from the University of Madras, where I developed a solid foundation in business principles.
During my tenure as a Banking Officer at Citibank, I honed my skills in resolving customer inquiries and managing escalated issues. I take pride in providing efficient and effective service, identifying opportunities to offer value-added products, and facilitating training for staff. My ability to assess risks and ensure compliance has been crucial in maintaining the firm's reputation and safeguarding client assets.
Experience
Work history, roles, and key accomplishments
Banking Officer
Citibank
Nov 2018 - Nov 2020 (2 years)
As a Banking Officer at Citibank, I resolved customer inquiries and escalated issues while providing efficient customer service. I identified opportunities for value-added products, communicated with management on various indicators, facilitated staff training, and ensured compliance with laws and regulations.
Customer Support Executive
Buzzworks Business Services Pvt Ltd
Dec 2017 - Dec 2018 (11 months)
At Buzzworks Business Services, I provided customer support, addressing inquiries and ensuring customer satisfaction. I worked collaboratively with the team to enhance service delivery and resolve issues effectively.
Education
Degrees, certifications, and relevant coursework
University Of Madras
Bachelor of Commerce, Commerce
2010 - 2013
Adarsh Vidyala Hr. Sec. School
Higher Secondary
Shri B.S. Mootha Girls Sr. Sec. School
Senior Secondary
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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